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Shipping Policy | She N She
Shipping Policy
At ShenShe, we are committed to ensuring that your shopping experience is smooth and efficient. This Shipping Policy outlines our procedures and guidelines to help you understand how we manage deliveries across Pakistan and our physical stores in Hyderabad.
Shipping Areas
- Nationwide Shipping: We offer reliable shipping across Pakistan, including major cities like Karachi, Lahore, Islamabad, Rawalpindi, Multan, Peshawar, and Quetta, as well as remote areas.
- Local Shipping (Hyderabad): For customers in Hyderabad, we offer free delivery services to various locations within the city.
Shipping Costs
- Free Shipping: We offer free shipping on all orders over PKR 2,000 for customers across Pakistan.
- Standard Shipping Fee: For orders below PKR 2,000, a nominal shipping fee will be applied, which will vary depending on the location.
- Local Hyderabad Delivery: For local deliveries within Hyderabad, we offer free shipping.
Processing Time
- Orders are typically processed and dispatched within 1-2 business days after the payment confirmation.
- Delivery times vary depending on the destination:
- Major cities: Estimated delivery time is 3-5 business days.
- Remote areas: Delivery may take 5-7 business days.
- Local Hyderabad deliveries: Orders within Hyderabad will generally be delivered within 1-2 business days.
Delivery Partners
- We collaborate with trusted delivery partners, including TCS, Leopard Courier, Pakistan Post, and other local couriers for prompt and reliable service.
- For Hyderabad, we also provide local delivery services to ensure faster and more efficient shipments within the city.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment in real-time.
- You can also visit our Order Tracking Page and relevant courier website to monitor the progress of your delivery.
Order Issues and Delays
- Occasionally, unforeseen factors such as weather conditions, holidays, or courier issues may cause delays in delivery. We will inform you promptly if there are any delays or issues with your order.
- If your order has not arrived within the expected timeframe, please contact our customer support team at customersupport@shenshe.pk or 333-306-3935, and we will resolve the issue for you.
Missing or Damaged Items
- If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order with photos of the damaged product. We will provide a resolution, either through a return, exchange, or refund.
- All claims must be made within the mentioned period to ensure prompt resolution.
Returns and Exchanges
- For details on returns and exchanges, please refer to our Return and Exchange Policy. Only products that meet our criteria will be eligible for returns or exchanges.
- Customers in Hyderabad can visit our physical store for in-person exchanges or returns (subject to our policy).
International Shipping
- At this time, we only offer shipping within Pakistan. International shipping is not available, but we are working towards offering global delivery in the future.
Contact Us
For any shipping-related inquiries, please reach out to our customer service team at customersupport@shenshe.pk or call us at 333-306-3935.
Physical Store Locations in Hyderabad: You can also visit our physical store(s) in Hyderabad for in-person shopping or support at the following locations:
Store 1: [Location details]
Store 2: [Location details]
We appreciate your business and strive to provide you with a seamless shopping experience. Thank you for choosing ShenShe!
